Sales and returns

Payment

We accept all major credit and debit cards. You will be given a choice at checkout of paying by card or PayPal. If you would prefer to pay by card over the phone please call us. Alternatively you can send us a cheque made payable to Dorothy Creative Limited. All transactions are encrypted by SSL and are processed securely. Our site has achieved PCI Compliance which means we have met payment card security standards set by major credit card issuers to protect personal information.

Shipping

We aim to ship the majority of products within 1-2 working days of receiving an order however there can be small delays during our busiest periods. If for any reason an item is not in stock or unavailable we will notify you and offer you a full refunded.

We send UK orders via Royal Mail First Class (delivery aim 2-3 working days).

We offer two services to Europe (EU Countries). Our Standard service is sent via Royal Mail Airmail (delivery aim 4-6 working days) and our Priority tracked service is sent via Royal Mail AirSure or Royal Mail International Signed For (delivery aim 3-5 working days).

We offer two services to Rest of World. Our Standard service is sent via Royal Mail Airmail (delivery aim 6-10 working days) and our Priority tracked service is sent via Royal Mail AirSure or Royal Mail International Signed For (delivery aim 4-6 working days).

Please note that we receive proof of posting with all our Standard services but only our Priority services are tracked. Orders sent outside the EU may be subject to import duties and tax depending on the country of destination and the value of the order. All parcels are sent with the relevant paperwork needed to clear customs. The recipient is responsible for paying any tax levied.

Returns

If you buy something from our site and you a) change your mind b) just don't like it c) think it's faulty please return it to us within 14 days of receiving it. To arrange a return please contact us.

Returns shall only be accepted if the product is received undamaged and in the original packaging. The cost of returning the product shall be your responsibility. You will also be responsible for ensuring the product is packaged and posted appropriately. We cannot be held responsible for the loss or damage of any returned product. Upon receipt of the returned goods we will refund your initial payment within 7 days (minus the original costs of P&P).

Framing

All our prints are sold unframed and are delivered rolled and in a postal tube. To make framing easy and affordable for you we have designed them* to fit in standard sized frames that can be bought off the shelf from numerous shops such as Habitat (available in the UK) and Ikea (available worldwide).

* With the exception of the Song Map Special Edition which is a large format print requiring a custom frame.

Looking After Your Print

As with all prints, please avoid hanging in direct sunlight as this may cause the colours to fade.

Privacy Policy

All payments are encrypted and processed securely. We do not store your credit card, debit card or PayPal account details on our server or systems.

We do keep a record of your personal details (including your name, address and email) so we can manage your order. We will never make these details available to other companies.

Copyright

All works displayed on this site are copyright of Dorothy Creative Limited. The material and content may not be reproduced or distributed commercially without permission of the copyright holder. Dorothy Creative Limited is a limited company no. 6634344. VAT registration no. 935 5892 80. Dorothy is a registered trademark.