Sales and Returns
UK AND INTERNATIONAL ORDERS - All our services are operating as normal. If you have any questions or issues about a delivery please do not hesitate to contact us.
EU ORDERS UPDATE
Orders over the €150 (£125) threshold are not part of this scheme and may incur import taxes and extra charges upon delivery. If you have any questions please do not hesitate to contact us here and we will be happy to help.
Our registration in the scheme took effect from midnight on 26th November, 2021
We accept all major credit and debit cards. You will be given a choice at checkout of paying by card, PayPal or Apple Pay. If you would prefer to pay by card over the phone please call us.
We accept international payments. All transactions are processed in GBP sterling. If you are buying from outside the UK your international card provider or bank will determine the exchange rate used for converting GBP into your local currency.
All transactions are encrypted by SSL and are processed securely. Our site has achieved PCI Compliance which means we have met payment card security standards set by major credit card issuers to protect personal information.
We ship internationally. Please visit our Shipping & Delivery page for further information about shipping options and for advice about what to do if your order is late or arrives damaged.
If you buy something from our site and you a) change your mind b) just don't like it or c) think it's faulty please return it to us within 14 days of receiving it. To arrange a return please contact us.
Returns shall only be accepted if the product is received undamaged and in the original packaging. The cost of returning the product shall be your responsibility. You will also be responsible for ensuring the product is packaged and posted appropriately. We cannot be held responsible for the loss of or damage to any returned product. Upon receipt of the returned goods we will refund your initial payment within 7 days (minus the original costs of P&P).
All works displayed on this site are copyright of Dorothy Creative Limited. The material and content may not be reproduced or distributed commercially without permission of the copyright holder. Dorothy Creative Limited is a limited company no. 6634344. VAT registration no. 935 5892 80. Dorothy is a registered trademark.