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WORLDWIDE shipping available. FREE UK SHIPPING with code 2020.

Shipping and Delivery

COVID-19 UPDATE 

Our online store is open for business and we are shipping orders promptly and on a daily basis. Due to the current crisis there may be some disruption to deliveries, especially to international orders.

If you would like to place an order, as a small independent business, we would really appreciate your support. We are checking emails regularly and we will reply to any queries as fast as we can.

Please scroll down for details of what to do if your order is late or arrives damaged.

We ship internationally. We offer FREE standard shipping on orders over £50 (UK) and on orders over £100 (Europe and Rest of the World).

We aim to ship the majority of products within 1-2 working days of receiving an order, however there can be small delays during our busiest periods. Shipping estimates are based on traditional working days (Monday - Friday). Calculations do not include Saturdays or Sundays.

Estimated delivery dates are only a guideline and are not guaranteed. Although the majority of parcels arrive on time external factors beyond our control can delay your order. Your order is important to us.

Shipping Options

Please note that due to the current crisis there may be some delivery disruption, especially to international orders.

The shipping options available to you will be displayed at checkout when you enter your delivery address and location.

Shipping to the UK - We offer two services within the UK. Our Standard service is sent via Royal Mail 24 (delivery aim 2-3 working days) and our Next Day service is sent via Royal Mail’s Special Delivery service. Please note - for next day delivery, orders have to be placed before 2pm (Monday to Friday only). Orders placed over the weekend are dispatched on Monday for a Tuesday delivery.

We receive proof of posting and delivery with Royal Mail 24 service.

Shipping to Europe - All orders to Europe (EU countries) are sent tracked on our Standard Tracked service. Parcels are sent via Royal Mail International Tracked (delivery aim 5-7 working days).

Shipping to Rest of World Zone 1 (including North America, Australasia, Norway and Switzerland) – All orders to Zone 1 are sent tracked on our Standard Tracked service. Parcels are sent via Royal Mail International Tracked (delivery aim 8-10 working days).

Shipping to Rest of World Zone 2 (including Africa, Asia, Central and South America, Far and Middle East) – All orders to Zone 2 are sent tracked or signed for on our Standard Tracked / Signed service. Parcels sent on this service are sent via Royal Mail Tracked or Royal Mail International Signed (delivery aim 15-20 working days).

Orders sent outside the EU may be subject to import duties and tax depending on the country of destination and the value of the order. All parcels are sent with the relevant paperwork needed to clear customs. The recipient is responsible for paying any tax levied.

Late Orders

Please note that due to the current crisis there may be some delivery disruption, especially to international orders.

Estimated delivery dates are only a guideline and are not guaranteed. Parcels can be subject to small delays beyond our control especially at busy periods such as Christmas.

We have to wait 7 working days after a parcel’s estimated delivery date to declare it lost so if your order has not arrived by its estimated delivery date we would suggest that, if possible, you wait a further 7 working days before contacting us. Many missing parcels will arrive within this time frame. For the purpose of calculations we use traditional working days (Monday - Friday).

Your order is important to us and we are always here to help so if you need further information or advice about a missing parcel please do not hesitate to contact us by replying to the confirmation of order or confirmation of shipping email we will have sent you. We are committed to resolving issues as fast as we can.

Damaged Orders

The majority of our order do arrive safely but unfortunately some do get damaged in transit. We always replace damaged parcels. Please contact us with your order number to report a parcel damaged.

Wrong Orders

We do occasionally mess up! But we will always rectify our mistakes. Please contact us with your order number if you have received a wrong order.

Dorothy Creative Limited is a limited company no. 6634344. VAT registration no. 935 5892 80. Dorothy is a registered trademark.